FREQUENTLY ASKED QUESTIONS

From SIM cards in Blocked Status to SIM Cards with balances below $1.00 and everything in between.  If you need to quickly zoom in on a particular segment of your SIM cards, the Reports tool can help.

At this time you can generate reports based on the following: 

• SIM Card Status 
• Data Packages Usage
• Data Usage
• Money Usage

Providing cutting-edge security tools is one of our top priorities. Currently our IoT SIM platform offers the following security features:  IMEI Lock, IMEI change notification, configurable data limits, IP Filtering, APN, VPN and Static IPs.

Read more about these security technologies here.  

You can track service usage on all of your SIM cards by logging into your OSCAR IoT portal. Click on the SIM card you’d like to check, go to Service and choose between the following options:

1. Active Data Session. Check if there is any active data session running on the SIM.

2. Today Use Records. See the latest use records over the past 24 hours.

EMV, EMNS and TCNS type SIM card types offer additional options.  

3. Network Registration History. Check the last time the device was connected to a network. It also shows MCC/MNC value, i.e. specific network the SIM was last connected to.

4. Check SMS Delivery - See the status of SMS messaging to your SIM card to ensure messages are being delivered.

BITW type IoT SIM cards offer additional options:

5. View IMEI  - Allows you to see the most recent IMEI with which the SIM card was associated.

6. View Event History -  Shows you the last 20 network events for the SIM card.

If you are suspecting connectivity issues with any of your devices, you can utilize the “Reconnect SIM”  feature in the service menu of the SIM in the OSCAR platform.

Reconnect SIM. This is a troubleshooting option available for every OneSimCard. This feature allows you to disconnect the SIM from the network for a short time and then the device will attempt to reconnect to the network again. This option should be only used if there is an issue with the network connection of the device.

Absolutely. Using the Portal SMS feature in your M2M account, you can:

• a. Configure devices in batches
• b. Significantly reduce the cost of setting up the device over SMS

Portal SMS allows you to send the AT command to the device directly from the portal and then receive the reply from the device directly on the screen. The total cost of the round-trip SMS communication using this method is $0.11. This is much less than the cost of a regular SMS sent by the SIM.  The $0.11 round-trip cost is the same in every country.

The option to send a batch of Portal SMS to many devices is available in the SIM Cards page of the OSCAR platform at the bottom of the screen. For example, you can set up the APN on all selected devices using this batch option.

Portal SMS is currently available on EMV, EMNS, & TCNS type SIM cards.