Home / FAQ / General Service
FREQUENTLY ASKED QUESTIONS
We are here to help you get answers to your questions about OneSimCard phones and services.
Search OneSimCard Support Pages:
General Service
- Getting started, service features, etc.
- OneSimCard IoT SIM Card offers Cellular Mobile Data and SMS Service. Included with the service, you will have access to OSCAR – our powerful, yet easy to use, cloud based SIM management platform where you will have sophisticated management tools for your entire deployment.
The main features of the OSCAR Platform are:
- Informative Dashboard for a quick overview of the SIM fleet
- Activate SIM Cards
- Set SIM card Data Connection options and limits
- Suspend/Un-Suspend any SIM card
- Assign administrators to specific groups of SIM cards
- Assign various user rights to accounts administrators
- Assign “nicknames” to SIM cards for easier management
- Send/Receive SMS directly from portal at reduced cost
- Basic Troubleshooting, SIM network reconnect, and Active Session information
- Lock SIMs to a particular IMEI
- Set up “Activation Templates” for frequently used settings
- Assign/Unassign Static IP Addresses to SIM cards
- Set future deactivation/suspend dates for SIM Cards
- Full API access
- Set alarms/notifications if SIM card(s) meet certain criteria
- Voice service is available, and requires a particular type of IoT SIM card. If you require Voice, please mention this when you fill out the Custom Quote Request form
- Private APN, VPN and Static IPs for additional security measures
OneSimCard M2M SIM works on major networks of the countries where it is being used. For example, in USA the service is offered on AT&T, T-Mobile, and Verizon Networks. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
You can view networks offered in each country on the
Coverage page.
For PAYG accounts, the OneSimCard IoT SIM card will expire 60 days after the date when there is no balance on the SIM. Both PAYG and Pooled accounts’ IoT SIM cards will expire if there is no usage in 18 consecutive months. See full Terms and Conditions.
All usage details and charges are available in the OSCAR SIM Management platform.
In addition, you can filter SIM cards using the following parameters (certain parameters are not applicable to Pooled account):
- SIM cards with Data Package to be activated when the traffic starts moving
- This option allows you to view those SIM cards where data packages have been set up for activation to be triggered automatically once data is moving on the SIM.
- SIM cards with data packages scheduled to get activated later
- This option displays SIM cards with data packages scheduled to be activated on a particular date.
- SIM with the balance below X
- This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.
- SIM cards with the data usage over the last X DAYS above Y MB
- This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.
- SIM Cards with the $ spending – Top X % in 30 days
- This option displays SIM cards that are consuming the most funds for data and SMS usage.
- SIM cards that reached monthly additions limit
- If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.
- SIM cards 10% below monthly additions limit
- This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.
Alarms can also be set in OSCAR to proactively notify you if certain criteria are met, Alarms include:
- For PAYG accounts:
- SIM cards with data usage for the past X days above X MB
- SIM cards with no data usage for the last X days
- SIM cards with no usage (data and SMS) for the last X days
- SIM cards with Data Package used up before the package renewal date
- SIM cards with data packages used X % of package data
- SIM with the balance below $X
- SIM cards that reached monthly additions limit
- SIM cards 10% below monthly additions limit
- SIM cards sends X SMS within X days
- SIM cards used more than X minutes within X days
- For Pooled accounts:
- SIM cards sends X SMS within X days
- SIM cards with data usage for the past X days above X MB
- SIM cards with no data usage for the last X days
- SIM cards with no usage (data and SMS) for the last X days
- SIM cards with the usage X % over allotment
Currently we offer 2G, 3G & 4G (full LTE and CAT M/M1) networks in most countries we cover. Speeds and network type are dependent on the networks on which we operate. For full details, please fill out a Custom Quote Request form and have a discussion with our IoT experts.
Search OneSimCard Support Pages:
