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1. IoT Track SIM

    • Where will the IoT SIM card work?

      Where will the IoT SIM card work?
      Our IoT SIM card works in over 200 countries and territories. We have some pre-packaged data plans for certain popular destinations, but a full list of destinations is: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russia, Rwanda, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad And Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Western Samoa, Yemen, Zambia, Zimbabwe
2. OSCAR IoT SIM Management Platform

    • What reporting tools are available?

      From SIM cards in Blocked Status to SIM Cards with balances below $1.00 and everything in between.  If you need to quickly zoom in on a particular segment of your SIM cards, the Reports tool can help.

      At this time you can generate reports based on the following: 

      • SIM Card Status 
      • Data Packages Usage
      • Data Usage
      • Money Usage
3. Rates and Cost

    • Are there any data plans available for IoT SIM cards?

      Yes! Both Pay-As-You-Go (PAYG) and Pooled plans offer data discount plans and in most countries our IoT SIM cards provide billing of data in 1 kb increments, and the effective per MB cost start as low as $0.005 (1/2 of a cent) per MB. Learn more about both PAYG and Pooled data plans. 

      These plans, especially Pooled data plans, are customized to each client’s particular needs and our IoT experts will be glad to provide a proposal based on your unique needs. Please fill out the Custom Quote Request form and we will be in touch within 1 business day.
4. IoT Track SIM

    • What happens when I run out of data or the validity time expires?

      If you use the all of the data in the IoT plan, you can either manually purchase a new plan, or set up your account to repurchase a new plan...the choice is yours. Similarly, if the time period of your plan expires, you can manually purchase a new plan or set up your account to automatically repurchase a new plan.
5. IoT Track SIM

    • How much data do I need?

      The amount of data differs greatly depending on for what the device is being used, how often it is used, etc. The best way to determine this is to speak your device manufacterer. They know their device and how much data the device will consume on average.
6. OSCAR IoT SIM Management Platform

    • How can I check data and voice usage on my SIM cards?

      You can track service usage on all of your SIM cards by logging into your OSCAR IoT portal. Click on the SIM card you’d like to check, go to Service and choose between the following options:

      1. Active Data Session. Check if there is any active data session running on the SIM.

      2. Today Use Records. See the latest use records over the past 24 hours.

      EMV, EMNS and TCNS type SIM card types offer additional options.  

      3. Network Registration History. Check the last time the device was connected to a network. It also shows MCC/MNC value, i.e. specific network the SIM was last connected to.

      4. Check SMS Delivery - See the status of SMS messaging to your SIM card to ensure messages are being delivered.

      BITW type IoT SIM cards offer additional options:

      5. View IMEI  - Allows you to see the most recent IMEI with which the SIM card was associated.

      6. View Event History -  Shows you the last 20 network events for the SIM card.
7. General Service

    • Will I be able to see the usage details for my IoT SIM card?

      All usage details and charges are available in the OSCAR SIM Management portal. These records can also be downloaded as a CSV File from the SIM card page of the OSCAR portal. These downloads are available for 1 month at a time, going back 2 years.

      In addition, you can filter SIM cards using the following parameters in the reports section of the OSCAR Portal (certain parameters are not applicable to Pooled account):

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation to be triggered automatically once data is moving on the SIM.
      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.
      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.
      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.
      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.
      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.
      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.

      Alarms can also be set in OSCAR to proactively notify you if certain criteria are met, Alarms include:

      • For PAYG accounts:
        • SIM cards with data usage for the past X days above X MB
        • SIM cards with no data usage for the last X days
        • SIM cards with no usage (data and SMS) for the last X days
        • SIM cards with Data Package used up before the package renewal date
        • SIM cards with data packages used X % of package data
        • SIM with the balance below $X
        • SIM cards that reached monthly additions limit
        • SIM cards 10% below monthly additions limit
        • SIM cards sends X SMS within X days
        • SIM cards used more than X minutes within X days
      • For Pooled accounts:
        • SIM cards sends X SMS within X days
        • SIM cards with data usage for the past X days above X MB
        • SIM cards with no data usage for the last X days
        • SIM cards with no usage (data and SMS) for the last X days
        • SIM cards with the usage X % over allotment
        • When total pool reaches  X% of the allotment
8. IoT Track SIM

    • Can I use the IoT SIM card for SMS?

      Yes!! You can send an SMS to the IoT SIM. The most reliable way to send the SMS and receive replies is through your online account portal. On your online account, in the “Recharge menu,” you will see a link for “Portal SMS.” You can send SMS to and receive SMS from the SIM card using this method. NOTE: to use SMS, you will need an optional SMS package.
9. IoT Track SIM

    • What is IoT?

      IoT stands for the Internet of Things, which refers to a network of devices connected to the internet, enabling them to communicate and exchange data.
10. OSCAR IoT SIM Management Platform

    • What security tools are available?

      Providing cutting-edge security tools is one of our top priorities. Currently our IoT SIM platform offers the following security features:  IMEI Lock, IMEI change notification, configurable data limits, IP Filtering, APN, VPN and Static IPs.

      Read more about these security technologies here.  

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