Back to Main Support Page

1. General Service
    • Will I be able to see the usage details for my IoT SIM card?

      All usage details and charges are available in the OSCAR SIM Management platform.

      In addition, you can filter SIM cards using the following parameters (certain parameters are not applicable to Pooled account):

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation to be triggered automatically once data is moving on the SIM.
      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.
      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.
      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.
      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.
      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.
      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.

      Alarms can also be set in OSCAR to proactively notify you if certain criteria are met, Alarms include:

      • For PAYG accounts:
        • SIM cards with data usage for the past X days above X MB
        • SIM cards with no data usage for the last X days
        • SIM cards with no usage (data and SMS) for the last X days
        • SIM cards with Data Package used up before the package renewal date
        • SIM cards with data packages used X % of package data
        • SIM with the balance below $X
        • SIM cards that reached monthly additions limit
        • SIM cards 10% below monthly additions limit
        • SIM cards sends X SMS within X days
        • SIM cards used more than X minutes within X days
      • For Pooled accounts:
        • SIM cards sends X SMS within X days
        • SIM cards with data usage for the past X days above X MB
        • SIM cards with no data usage for the last X days
        • SIM cards with no usage (data and SMS) for the last X days
        • SIM cards with the usage X % over allotment
2. Rates and Cost
    • Are there any data plans available for IoT SIM cards?

      Yes! Both PAYG and Pooled plans offer data discount plans and in most countries our IoT SIM cards provide billing of data in 1 kb increments.

      There are many plans covering the vast majority of the over 160 countries in which we operate.  These plans, especially Pooled data plans, are customized to each client’s particular needs and our IoT experts will be glad to provide a proposal based on your unique needs. Please fill out the Custom Quote Request form and we will be in touch within 1 business day.
3. OSCAR IoT SIM Management Platform
    • What reporting tools are available?

      From SIM cards in Blocked Status to SIM Cards with balances below $1.00 and everything in between.  If you need to quickly zoom in on a particular segment of your SIM cards, the Reports tool can help.

      At this time you can generate reports based on the following: 

      • SIM Card Status 
      • Data Packages Usage
      • Data Usage
      • Money Usage
4. OSCAR IoT SIM Management Platform
    • How can I check data and voice usage on my SIM cards?

      You can track service usage on all of your SIM cards by logging into your OSCAR IoT portal. Click on the SIM card you’d like to check, go to Service and choose between the following options:

      1. Active Data Session. Check if there is any active data session running on the SIM.

      2. Today Use Records. See the latest use records over the past 24 hours.

      EMV, EMNS and TCNS type SIM card types offer additional options.  

      3. Network Registration History. Check the last time the device was connected to a network. It also shows MCC/MNC value, i.e. specific network the SIM was last connected to.

5. General Service
    • What services are provided on IoT SIM Card?



      • OneSimCard IoT SIM Card offers Cellular Mobile Data and SMS Service. Included with the service, you will have access to OSCAR – our powerful, yet easy to use, cloud based SIM management platform where you will have sophisticated management tools for your entire deployment.


        The main features of the OSCAR Platform are:
        • Informative Dashboard for a quick overview of the SIM fleet
        • Activate SIM Cards
        • Set SIM card Data Connection options and limits
        • Suspend/Un-Suspend any SIM card
        • Assign administrators to specific groups of SIM cards
        • Assign various user rights to accounts administrators
        • Assign “nicknames” to SIM cards for easier management
        • Send/Receive SMS directly from portal at reduced cost
        • Basic Troubleshooting, SIM network reconnect, and Active Session information
        • Lock SIMs to a particular IMEI
        • Set up “Activation Templates” for frequently used settings
        • Assign/Unassign Static IP Addresses to SIM cards
        • Set future deactivation/suspend dates for SIM Cards
        • Full API access
        • Set alarms/notifications if SIM card(s) meet certain criteria


      • Voice service is available, and requires a particular type of IoT SIM card. If you require Voice, please mention this when you fill out the Custom Quote Request form
      • Private APN, VPN and Static IPs for additional security measures

6. General Service
    • What network coverage is offered on IoT SIM Card?



      OneSimCard M2M SIM works on major networks of the countries where it is being used. For example, in USA the service is offered on AT&T and T-Mobile network. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.

      You can view networks offered in each country on the M2M Rates and Coverage page.
7. Terminology
      What are M2M and IoT? 

      Machine to machine (M2M) refers to direct communication between devices using wired and wireless communication channels. In different industries such communication may be referred to by different abbreviations (SmartGrid, Smart Buildings, Smart Cars and alike, V2V, V2I and V2x - "vehicle to vehicle", "vehicle to infrastructure" and "vehicle to anything").

      IoT is an acronym for Internet of Things. Wikipedia defines IoT as the network of physical devices, vehicles, home appliances, and other items embedded with electronics, software, sensors, actuators, and connectivity which enables these things to connect and exchange data.

      Many consider M2M to be at the core of IoT. In this regard IoT is simply a broader concept. IoT lets devices speak with one another through a much larger network. M2M is what provides the Internet of Things with the connectivity which enables capabilities that would not be possible without it.

8. Terminology
      What is an eSIM?

      There are also SIM cards packages in ceramic miniature packaging that can be soldered directly to the PCB – Printed Circuit Board of the device. There is more than one type of eSIM. Most common is MFF2 type with 8 pins. In addition, an eSIM can be embedded in other integrated circuits devices which are also soldered directly to the PCB. The eSIM card is not removable, but could be reprogrammed with another network profile if required to change the network provider.

      Learn more about IoT eSIMs from OneSimCard, or fill out a Custom Quote Request form to speak with one of our IoT experts.

9. Terminology
    • What is an APN?

      An Access Point Name (APN) is the name of a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, usually the public Internet.

      A device making a data connection must be configured with an APN that will be sent to the mobile network carrier. After analyzing this APN, the carrier will determine what type of network connection should be created. For example: which IP addresses should be assigned to a wireless device, which security methods should be used, and how, or if, it should be connected to a private customer network. An APN can be either public or private.

10. Terminology
      What is a Public APN?

      Every network provider has a public APN.  When the SIM card is enabled for data e.g. GPRS/3G/4G, the public APN is added by default. A Public APN is open for everyone to use.

<<   1   2   >>  

© 2006-2021 Belmont Telecom Inc., DBA All rights reserved